Privacy Policy for BanyanVerve Landscapes
At BanyanVerve Landscapes, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard personal information provided to us through our online platform and during the provision of our landscaping and environmental design services. We operate in accordance with applicable data protection laws.
Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identification Information: This includes your name, address, email address, phone number, and other contact details you voluntarily provide when inquiring about our services, requesting a quote, or engaging us for a project.
- Project-Specific Information: When you engage our services, we may collect details related to your property and landscaping needs, such as site specifications, desired design elements, photographs of the site, and other relevant project details necessary for site analysis, planning, and design.
- Billing and Payment Information: If you make a payment for our services, we will collect necessary billing information. However, we do not directly process credit card information ourselves; this is handled by secure third-party payment processors. We will only store payment confirmation details, not your full payment card data.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages sent through our online platform, are maintained to help us provide efficient customer service and track project progress.
- Technical Data: When you visit our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing patterns. This information is typically aggregated and anonymized for analytical purposes.
How We Use Your Information
The information we collect is used for the following purposes:
- To provide and manage our landscaping and environmental design services, including site analysis, custom garden design, hardscaping, irrigation systems installation, native plant landscaping, seasonal maintenance, eco-friendly land restoration, and outdoor lighting design.
- To communicate with you regarding your inquiries, quotes, project updates, and service-related information.
- To process payments for services rendered.
- To improve our services, develop new offerings, and enhance the user experience of our online platform.
- To ensure the security and integrity of our online platform and protect against fraudulent activities.
- To comply with legal obligations and resolve any disputes.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal identification information to outside parties. We may share your information in the following limited circumstances:
- With Service Providers: We may engage trusted third-party companies and individuals to facilitate our services (e.g., payment processors, IT support, subcontractors for specialized tasks like tree removal or large-scale earthworks). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include appropriate technical and organizational safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your rights, please contact us:
BanyanVerve Landscapes
2847 Ashoka Marg,
Floor 3,
Pune, Maharashtra,
411001, India